Shopping, whether you love it or you hate it, it’s part of every day life. I sit on the fence a bit, my love for it depends on how much money I have in the bank. Spoiler alert, it’s never very much! When I lived in the city I went shopping a lot. Being close to lots of shops was handy, it made popping in for things easy. Now I live in the middle of no where, and my shopping habits have changed to reflect that. It’s no longer so easy for me just to pop to the shops, and so most of my shopping is done online.
Whether you shop online or in store, one thing remains a big deal: Customer Service.
I’ve worked in retail, and it was something that was always drilled in to us. The customer is the most important person in the shop. Working on a shop floor, you have to cater to the customers needs, to make sure they leave the store happy. If someone receives a bad experience, they may decide to shop elsewhere in the future. Now a lot of us shop online, but we still expect a good level of customer service.
Unfortunately, I’ve had some pretty poor shopping experiences. I know things can go wrong sometimes, particularly online when you have to bring an external party in to deliver items. We’ve had things turn up broken, or go missing; But it’s how the customer service teams handle those issues that can change your experience.
We once ordered a TV from a well known retailer. Unfortunately, when it arrived, the screen was smashed. A phone call later, we had a replacement on the way. When the replacement arrived, it too was smashed. It was a bit of a nightmare, but the shop was great about it and we got everything sorted pretty quickly. The good service we received outweighed the problem we had, and I still shop with them today.
On the flip side, I have had experiences that have put me off shopping with a particular shop. We ordered a sofa and a chair from a hughstreet sofa place a couple of years ago. When delivery day arrived, we were so excited. It was the first time we’d ever bought a new sofa, having previously bought second hand or used what was already in our rented accommodation. So when delivery day arrived, you can imagine our disappointment when only one of the items turned up. The sofa arrived, but the chair did not. We made a phone call to customer services, only to find out that the chair had been delivered to ‘our local store’ and had to be picked up by ourselves. We weren’t happy, as we’d payed for home delivery. We also live about 40 miles from said ‘local store’ and don’t drive.
The customer service line told us to take it up with the store, the store told us to take it up with customer services. We went round in circles for weeks, and it was all a bit of a nightmare. We did eventually get the chair delivered to us, but it took a lot of arguing and anguish. I can honestly say I won’t be buying my furniture from there any more!
When you do have a problem with a shop, or even a service, it can be a bit of a nightmare to find out who to get in touch with. Particularly with online goods and services, it can be so difficult to find a number for their customer service line. They sometimes make it very difficult! A website like Contact Customer Services Number can be a great resource for finding telephone numbers. They have compiled a comprehensive site full of telephone numbers and customer service information for most major services and retailers in the UK.
Have you had a bad experience when shopping which has put you off? Or maybe you’ve had a great experience which brings you back to the store over and over. Let me know in the comments below.
Post in collaboration with Customer Services Number